Your My Passport Ultra drive is locked

Case study of a Western Digital My Passport Ultra 500GB Your My Passport Ultra drive is locked WD500LMVW-11VEDS2 Part Number:WDBPGC5000ATT-05 WD Family: HubbleLT We took a call from a customer that tried to input their password several times but to no avail.   After researching various online guides and trying them, without success, they reached…